Refund policy


Return, Exchange, & Resizing Policy

At Metals & Diamonds, our commitment is to ensure our customers are delighted with their jewelry purchases. We recognize that sometimes a piece might not be the perfect fit for your lifestyle. To address this, we've streamlined our return, exchange, and resizing processes.

Returns and Exchanges

Online/In-Store Purchases

  • Enjoy FREE returns and exchanges for both online and in-store orders within 14 days from the delivery date or in-store purchase date.
  • We pride ourselves on hassle-free returns, giving you ample time to ensure your jewelry piece is the right fit.

Online Returns

  • Both online and in-store purchases can be returned using our online return/exchange form. Ensure the form is submitted within 14 days from the delivery or purchase date.
  • Our team will respond within 48 business hours with return/exchange instructions, typically including a return shipping label.
  • Once the label is generated, you have 14 days to send the item back for the return/exchange process.
  • Submit a return/exchange form here.

In-Store Returns

  • Whether purchased online or in-store, items can be returned within 14 days from the delivery or purchase date.
  • After receiving the returned jewelry, our specialists will re-authenticate the piece. Upon successful re-authentication:
    • A confirmation email will be sent with refund details or an updated invoice for exchanged items.
    • The re-authentication process typically takes 48 business hours.
  • Refund Timelines:
    • Debit/Credit Cards: 5-7 business days (depending on bank processing).
    • Cash Payments: Refunded via check within 4-14 business days.
  • Stay updated on your return status by contacting us via email, click here
  • Or Contact us online

Items Not Eligible for Returns/Exchanges

To maintain our promise of unique, high-quality jewelry, the following items are considered final sales:

  • Custom/personalized orders
  • Resized rings
  • Engraved and laser-patterned items

These items are tailored specifically for individuals and cannot be resold.

Resizing

  • We offer a one-time complimentary resizing for standard ring styles within 30 days of delivery.
  • Exceptions: Some designs, like eternity rings, cannot be resized.
  • Customized, modified, or engraved rings may incur a resizing fee.
  • Note: Resized items are considered final sales.

Customizable Items Policy

At Metals & Diamonds, we take pride in crafting unique pieces tailored to individual preferences.

  • Due to the personalized nature of customizable items, they are crafted with specific details and designs for each customer.
  • As a result, all customizable items are considered final sales and cannot be returned or exchanged.

We encourage our customers to review their custom specifications carefully before finalizing their order to ensure complete satisfaction with their one-of-a-kind piece.

Contact Us

For specific ring inquiries or any other questions, please reach out to us: